Privacy and Security Policy
Effective Date: October 2025
Company: Regina Med Health Services and Tourism Limited Company
Website: www.reginamed.co.uk
Contact Email: info@reginamed.com
1. Introduction
Regina Med Health Services and Tourism Limited Company (“Regina Med,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal data.
This Privacy and Security Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or contact us.
By using our website, you consent to the practices described in this policy.
2. Information We Collect
We may collect and process the following types of information:
a. Personal Information:
Full name
Contact details (email address, phone number, postal address)
Identification or passport number (for medical tourism and travel services)
Payment and billing information
b. Non-Personal Information:
Browser type, device type, and operating system
IP address and geolocation data
Cookies and analytics data related to your website usage
3. How We Use Your Information
Your information may be used for the following purposes:
To process and manage your bookings and service requests
To provide medical tourism coordination and consultation services
To send confirmations, invoices, or other transactional communications
To comply with legal obligations and health regulations
To improve our website, services, and customer experience
To send marketing communications (only if you have provided explicit consent)
4. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
Your explicit consent
The necessity to perform a contract you have entered with us
Compliance with a legal obligation
Our legitimate interest in providing and improving our services
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable laws and medical regulations.
Once the retention period expires, your personal data will be securely deleted or anonymized.
6. Data Security
We take the security of your data seriously. Regina Med uses technical and organizational measures to protect your information, including:
SSL (Secure Socket Layer) encryption
Secure servers and firewalls
Limited access to authorized personnel only
Regular system monitoring and vulnerability assessments
Despite our efforts, no transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Sharing of Information
We do not sell or rent your personal information. However, we may share it with trusted third parties when necessary:
Partner hospitals, clinics, or healthcare professionals (with your consent)
Payment processors or financial institutions
Legal authorities, when required by law
All third parties are required to handle your data securely and in compliance with applicable privacy laws, including the UK GDPR and Data Protection Act 2018.
8. Your Rights
You have the following rights regarding your personal data:
Access: Request a copy of the data we hold about you
Correction: Request correction of inaccurate information
Deletion: Request erasure of your personal data (“right to be forgotten”)
Restriction: Limit the processing of your data
Objection: Object to processing for direct marketing purposes
Portability: Receive your data in a structured, machine-readable format
To exercise these rights, please contact us at info@reginamed.com.
9. Cookies
Our website uses cookies to enhance user experience and analyze traffic.
You can choose to accept or decline cookies through your browser settings.
For more information, please see our Cookie Policy (if applicable).
10. International Data Transfers
If your personal data is transferred outside the UK or European Economic Area (EEA), we ensure it is protected by appropriate safeguards, such as Standard Contractual Clauses or equivalent measures.
11. Updates to This Policy
We may update this Privacy and Security Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Any updates will be posted on this page with a revised “Effective Date.”
12. Contact Us
If you have any questions, concerns, or complaints about this Privacy and Security Policy or our data practices, please contact:
Regina Med Health Services and Tourism Limited Company
Fulya, Hakkı Yeten Cd. Unimed Center No: 19, Kat: 11, 34365 Şişli/İstanbul
Email: info@reginamed.com
Phone: +90 552 150 43 34
Would you like me to adapt this same text for a UK-only privacy policy (under the UK GDPR and ICO standards, without medical tourism elements)?
That version would be shorter and more aligned with typical British healthcare websites.