Cancellation and Refund Policy
Effective Date: October 2025
Company: Regina Med Health Services and Tourism Limited Company
Website: www.reginamed.co.uk
Contact Email: info@reginamed.com
1. Introduction
This Cancellation and Refund Policy describes the conditions under which customers may cancel an order or request a refund from Regina Med Health Services and Tourism Limited Company (“Regina Med,” “we,” “our,” or “us”).
Our goal is to ensure transparency and fairness while protecting both our clients and our company’s service integrity.
By placing an order or booking through our website, you agree to the terms outlined below.
2. General Principles
This policy applies to all online purchases made through www.reginamed.co.uk.
Customers must read and accept this policy before confirming any order or booking.
All cancellation and refund procedures are carried out in accordance with UK consumer protection laws and EU/UK distance selling regulations, as applicable.
3. Order Cancellation (Before Shipment or Service Date)
You may cancel your order within 14 calendar days from the date of purchase, provided that the goods have not been shipped or the service has not yet been rendered.
To cancel, please send a written request to info@reginamed.com including your full name, order number, and reason for cancellation.
Once the cancellation is confirmed, the payment will be refunded to your original payment method within 10 business days.
4. Product Returns and Refunds
If you have received a physical product and wish to return it:
You have the right to return the product within 14 days after delivery, provided that:
The product has not been used or damaged.
The product is returned in its original packaging and includes all documentation and accessories.
Once the returned product is received and inspected, your refund will be issued within 10 business days.
Shipping costs for returns are the responsibility of the customer, unless the product was delivered defective or incorrect.
5. Service Cancellations (Medical and Tourism Services)
For medical or tourism-related services (such as consultation, treatment coordination, accommodation, or travel arrangements):
Cancellations made 7 days or more before the scheduled service date are eligible for a full refund.
Cancellations made less than 7 days before the scheduled date may be subject to administrative or third-party fees (e.g., hospital, hotel, or airline cancellation charges).
Once a service has commenced or has been partially completed, no refund will be issued.
6. Refund Process
All approved refunds will be issued to the same payment method used for the original transaction (credit card or bank transfer).
The refund timeline may vary depending on your bank’s processing time.
Regina Med is not responsible for delays caused by financial institutions.
7. Exceptional Circumstances
Refunds may also be granted in exceptional cases such as:
Service cancellation due to force majeure (e.g., natural disaster, travel restriction, pandemic, or government action).
Errors on our part leading to overpayment or duplicate transactions.
In such cases, the refund will be processed within 10 working days after verification.
8. How to Request a Cancellation or Refund
To request a cancellation or refund, please contact our customer support team at:
info@reginamed.com
+90 552 150 43 34
Please include:
Your full name
Order or booking number
Proof of payment (if available)
Reason for the request
All requests must be made in writing to ensure proper documentation and tracking.
9. Non-Refundable Items
The following are non-refundable:
Customized or personalized items
Digital products once downloaded or accessed
Services that have already been performed or partially completed
Administrative or booking fees charged by third-party providers (if applicable)
10. Legal Compliance
This policy complies with:
Consumer Rights Act 2015 (UK)
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK)
and relevant EU Distance Selling Regulations for international customers.
11. Updates to This Policy
Regina Med reserves the right to update or modify this policy at any time without prior notice.
Any changes will be published on this page with an updated “Effective Date.”
Customers are encouraged to review this policy periodically.
12. Contact Information
For any questions about this policy or refund-related concerns, please contact:
Regina Med Health Services and Tourism Limited Company
Fulya, Hakkı Yeten Cd. Unimed Center No: 19, Kat: 11, 34365 Şişli/İstanbul
Email: info@reginamed.com
Phone: +90 552 150 43 34
Website: www.reginamed.co.uk